How to Choose a Specialist Extraction Cleaning Company & Avoid Cowboy Operators

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When it comes to maintaining a safe and efficient commercial kitchen, choosing the right extraction cleaning company is crucial. A poorly maintained kitchen extraction system can lead to fire hazards, hygiene issues, and non-compliance with regulations. Unfortunately, the industry has its fair share of "cowboy" operators—businesses that cut corners, provide substandard work, and leave you exposed to risks.

To ensure you partner with a reliable and professional extraction cleaning company, here are the key factors to look for and red flags to avoid.

What to Look for in a Specialist Extraction Cleaning Company

1. Industry Accreditations & Certifications

A reputable extraction cleaning company should hold relevant industry accreditations. Look for certifications such as:

  • BESA (Building Engineering Services Association) TR19 compliance – Ensures the company follows best practices in ductwork cleaning.

  • CHAS (Contractors Health and Safety Assessment Scheme) – Demonstrates a commitment to health and safety standards.

  • SafeContractor Approved – Shows adherence to risk management and safety compliance.

2. Detailed Cleaning Reports & Certification

Professional companies provide a comprehensive post-cleaning report that includes:

  • Before-and-after photos.

  • A breakdown of the work completed.

  • Recommendations for ongoing maintenance.

  • A compliance certificate to satisfy insurers and fire safety regulations.

3. Experience & Industry Knowledge

Choose a company with a strong track record in the hospitality sector. Experienced professionals understand the unique demands of busy commercial kitchens and can tailor their services to ensure minimal disruption.

4. Insurance Coverage

A trustworthy company will have full public liability and professional indemnity insurance. This protects your business in case of any accidents or damage during the cleaning process.

5. Transparent Pricing & No Hidden Costs

Reliable extraction cleaning specialists provide clear and detailed quotes. Be wary of companies that offer significantly lower prices than competitors, as they may cut corners or add hidden fees later.

6. Customer Reviews & Testimonials

Check Google reviews, testimonials, and case studies. Positive feedback from other hospitality businesses is a strong indicator of a company’s reliability and professionalism.

How to Spot & Avoid Cowboy Companies

1. No Industry Accreditation or Certification

A lack of recognised certifications is a major red flag. If a company cannot provide evidence of compliance with TR19 or other industry standards, it’s best to steer clear.

2. No Written Report or Certification

Cowboy operators often skip providing a detailed report or certification after cleaning. Without proper documentation, you have no proof of compliance if an inspector or insurance provider asks for it.

3. Suspiciously Low Prices

If the price seems too good to be true, it probably is. Some companies offer rock-bottom rates but only perform a superficial clean, leaving grease deposits that pose a fire risk.

4. Lack of Insurance

A company without proper insurance could leave you liable for damages or accidents. Always ask for proof of insurance before hiring a cleaning service.

5. No Online Presence or Poor Reviews

Legitimate businesses have an online presence, reviews, and testimonials. If a company has little to no online footprint or a string of negative reviews, it’s best to avoid them.

6. High-Pressure Sales Tactics

Beware of companies that pressure you into booking immediately without giving you time to compare options. A reputable business will provide information and allow you to make an informed decision.

Conclusion

Choosing the right extraction cleaning company is essential for maintaining kitchen safety, hygiene, and compliance. By looking for proper accreditation's, transparent pricing, and strong customer reviews, you can ensure you partner with a reliable provider. Avoid cowboy operators who cut corners and fail to meet industry standards—it’s not worth the risk to your business.

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